What to Do If You’re Having Trouble Connecting

Remote telemedicine visits ensure you and your loved ones can access essential medical care no matter where you are in the world. Telehealth also ensures patients can schedule exams with the top doctors in South Africa, which might not be possible when scheduling conventional doctor visits.

However, connectivity issues can sometimes arise during visits, which may prevent the exam from progressing as expected. This guide can help you overcome potential connection issues to enjoy a productive visit with medical personnel.

Tips for Dealing With Connectivity Issues

Connectivity issues can occur for all sorts of reasons, so these problems tend to have a wide range of solutions. Accordingly, here are a few tips to try if you’re experiencing issues:

• Check Your Connection – If you’re connected to Wi-Fi, the first step is to make sure you have a strong connection. In the event you’ve lost the signal, try re-starting your router to reboot it. You can also try accessing Wi-Fi with another mobile device when available to test the connection.

• Check Your Cellular Data – In the event you’re using cellular data to undergo a telehealth visit, you should ensure you have enough data available to participate in the call. In this case, consult documents provided by your mobile company to verify how much cellular data you have over a certain period of time. Most mobile devices also allow you to check how much data you’ve already used, which can be beneficial when scheduling an appointment.

• Check the Telehealth App – In some cases, the connectivity problem may be caused by the app itself. If there are no other obvious causes for connection problems, consult the instructions on the app to determine the best steps. You may need to review reference materials, chat with a troubleshooting expert or report a bug in order to move forward with the visit.

 

How to Prepare for Your Telehealth Visit Before the Call

In many instances, you may be able to avoid connection problems by preparing for your visit ahead of time. In this case, go to the telemedicine app you’re using to get accustomed to the process for signing on. Read through the instructions, test your connection, and perform other steps to ensure you can easily sign on when the day and time of the appointment arrives. And if there are any issues with connectivity at this point, you’ll be able to address them with plenty of time to spare.

Telemedicine Provides Greater Control Over Your Health

The good news is that most connectivity issues are usually easily rectified when it comes to telehealth visits. By taking the above steps, you can navigate potential problems with ease.