If you’re interested in talking to a doctor but aren’t able to easily travel to a provider’s office, telemedicine visits may be a good fit for you. These visits take place remotely over the internet using a phone, computer or tablet, allowing you the ability to chat with a doctor from the comfort of your own home.
Make the most of your telemedicine visits by making sure you are prepared ahead of time.
One of the first things you need to do is gather your equipment. You will generally need a smartphone, tablet, computer, or another device with an internet connection and a forward-facing camera. If your device doesn’t have a built-in camera, you may be able to connect an external webcam to your device or ask your provider if you can set up a phone call without video.
Next, make sure your device is connected to the internet or cellular data. Try to find a fast, steady internet connection so that you won’t experience lags or be cut off in the middle of your visit.
Download any needed apps or software required by your health care provider. Double-check that the tools you are using are compatible with your device. You may have to create an account and fill out personal information before your appointment.
If possible, see if you can test the app or software ahead of time so that you can be confident it will work when it’s time to meet with your doctor. If you experience issues, try restarting your device or internet connection, closing other programs or apps, and making sure your device and software are up-to-date.
Your doctor may ask for various pieces of data to more accurately assess your health and identify possible medical issues. Before your visit, collect information about:
Your doctor may also want to know your current height, weight, or body temperature. Try to collect this information ahead of time and ask your provider if something is unclear.
Whether your health care visit takes place in person or over the internet, it’s always helpful to take a little bit of time to gather your thoughts before you meet with your doctor.
Before your appointment, write down a list of things to discuss or questions to ask. For example, you may want to ask about any symptoms or health changes you are experiencing. If you are worried about a particular health condition, you could ask your doctor whether you need any tests and what the purpose of the tests might be. If your doctor prescribes a particular treatment, you can ask about the possible effects — both positive and negative — of the medication or procedure.
When it comes time for your meeting, follow your provider’s instructions to connect to a video call. Log in early so that you can troubleshoot any technological issues.
For best results, participate in your telemedicine visit in a private area, away from other people and background noise. Try to use nearby lighting to make sure that your face is well-lit. Set your phone, tablet, or webcam down on a flat surface at eye level. Don’t try to eat, drive, or complete other tasks during your visit.
As you talk with your doctor, use a pen and paper or your computer to take notes. Some providers may even offer a way to take notes directly within an app, so you can remember what was discussed once your meeting is finished. If you would prefer to have a loved one present to help you take notes or ask questions, some telehealth tools may also offer the option to add a caregiver or child to your call.
Your health care provider, like Eagle Intelligent Health, may use a telemedicine visit to recommend tests, trying a new prescription medication, or scheduling another appointment. Make sure to follow through on setting up everything that was discussed.
If you forget your provider’s instructions or something they said wasn’t clear, contact them later to ask follow-up questions.